


They’re homeless but not friendless
Facebook support group helps people survive the streets

“I feel like a shadow in the world,” Greene said.
But when she turns to the glow of her smartphone, Greene has friends at her fingertips. Some she has known for years, but only behind the glassy screen.
They share stories of trying to sleep on cold sidewalks, swabbing down their arms and legs with baby wipes, finding cheap hacks to stay warm or cool.
There are Facebook groups for people who adore betta fish, for mushroom hunters, the newly engaged, engineers, Pilates instructors, cryptocurrency investors, people trying out the keto diet or tracking the aurora borealis.
A Facebook group for homeless people — more than 1,200 members and counting — might be unexpected but no more strange.
Smartphones have become common even among the destitute, who rely on phones and internet access to seek work, housing and other help.
Many have also turned to the internet to ease the isolation and disdain they face on the streets.
In one post, an 18-year-old says she has been homeless since the death of her father. Within minutes, someone replies “so sorry for your loss.”
In another post, someone thanks people for checking in after her daughter underwent surgery.
And a woman who had escaped homelessness by going back to an abusive ex said she now had days to get out of her house, after the ex decided to move to Florida.
“I’m terrified at the thought of going to a shelter if I could even find one with available space, no family left alive, no friends to turn to due to years of being controlled and isolated,” she wrote.
“I guess my question is, how do you continue to fight when you just feel like giving up?” she asked.
In Phoenix, Jamie Adams said the private group saved her from succumbing to depression.
“You can go in there and get reinforcement without anyone trying to shrink you or fix you,” said Adams, who is living in an extended stay hotel. “They listen. A lot of people don’t listen.”
The online group was launched three years ago by Mark Horvath, who founded the nonprofit Invisible People to change public perceptions of homeless people through storytelling, education and advocacy.
Horvath, who was once homeless in Hollywood, wanted to help build an online community to provide peer support around the clock.
The ground rules are simple, Horvath said: Treat people with grace and kindness. Everybody needs to feel safe. No personal attacks. No racism. And no fundraising.
Although the group is meant for homeless and formerly homeless people, it also includes nurses, doctors and social workers who are there to help.
Derrick Soo, one of the moderators for the page, credits the group with preventing two suicides over the holidays.
“You can reach out to folks in the group at any time and you’re going to get a response within seconds,“ said Soo, who is formerly homeless and lives in Oakland.
In Phoenix, Adams found the group after Googling something like “tips on being homeless.“ Her newfound friends recommended buying cans of Vienna sausage and soda crackers to fill her stomach and gave her pointers on retaining heat under a thin blanket.
They also commiserated about traumas, indignities and worries: being doused with water by strangers, weighing how to respond to abuse in a neighboring tent, surviving sexual assault.
Adams started typing her first post. “The not having enough food, I have learned to live with. It is the being dirty that gets to me,“ she wrote.
She went on to recount losing her job and her apartment, bunking somewhere with no working toilet or stove. “I just want to just lay down and die.”
“I was raised up in the South. You don’t go around broadcasting your problems,” Adams said in a recent interview, her South Carolina childhood resonant in her drawl. “But I had to have somewhere to vent or I wasn’t going to make it.”
Soo called cellphones “one of the most important tools for anybody living unhoused.”
A University of Southern California study of hundreds of homeless adults who were headed into permanent housing in L.A. or Long Beach found that 94% owned a cellphone, 58% had a smartphone, and 51% used their phones to access the internet.
Those rates were not dramatically different than people of the same age in the general population, researchers noted.
USC research associate professor Harmony Rhoades said that modest smartphones can often be affordable if users rely on Wi-Fi or federally subsidized internet service, and that the upfront expense for a phone is worthwhile for many homeless people as “a lifeline to help you exit homelessness.“
“Suppose you get attacked. How are you going to get a medical response? And there are unhoused people that are trying to work. You have to have a callback number,“ said Theodore Henderson, who lives in a park in L.A.’s Chinatown.
“And it connects you with something,“ Henderson added. “You crave human interaction. We don’t stop being human because we’re out here on the street.”
Henderson called the Facebook group “a respite to share our fears and not be castigated.”
When the former schoolteacher ended up living in a park in Chinatown after becoming ill and being evicted from an apartment, he felt crushing shame. Old friends didn’t understand or chided him that “God helps those who help themselves,” he said.
“Here is a college-educated black man that went to school. Did everything you’re supposed to do,” Henderson said of himself. “And now I’m waiting for the bathroom for a sponge bath.”
In the Facebook group, “I encourage them and they encourage me,” said Henderson, who hosts a podcast called “We the Unhoused.”
“The housed community should understand that everybody needs a safe space from the vitriol,” Henderson said.