Recognizing —
and appreciating — when
a co-worker fights fair
Let’s assume you already do; you communicate directly and thoughtfully, you are considerate in your language and tone, you engage others in a dialogue rather than a monologue, and you are focused on achieving a good outcome and a healthy relationship. Good for you!
But how do you get your colleague to do the same? How can you work better with someone who may be working against you? By acknowledging and thanking him or her for demonstrating agreeable disagreement behaviors whenever they occur.
Here are three healthy conflict behaviors to look for so that you can say “thank you” when you see them.
1. Telling you directly
In the words of Napoleon Bonaparte, “The people to fear are not those who disagree with you, but those who disagree with you and are too cowardly to let you know.”
As uncomfortable as it feels to hear negative feedback or be confronted directly, it is significantly more uncomfortable (and less productive) to have a colleague who is secretly seething, holding a grudge, acting passive-aggressively toward you or telling everyone but you that she has a problem with you.
When a colleague tells you directly that she is frustrated with you, seeing a situation differently from you or otherwise feeling disgruntled, consider it a gift. If you know, you can do something about it (or make an informed decision not to do anything about it). If you don’t know, you’re in the dark.
2. Using a respectful tone
In the face of an interpersonal conflict, our brains register a threat in approximately
If your colleague is willing and able to stop his automatic reaction, and demonstrate emotionally intelligent self-management by speaking to you calmly and with care, thank him. It likely took some work to be able to do that, and some respect for you to be willing to do it.
As radio host Bernard Meltzer once said, “If you have learned how to disagree without being disagreeable, then you have discovered the secret of getting along — whether it be business, family relations or life itself.”
3. Being curious
Healthy communication navigates and balances between two practices: advocacy (promoting our own ideas, perspectives and points of view) and inquiry (being curious about the other’s ideas, perspectives and points of view.)
In a conflict, we tend to over-rely on advocacy — telling the other person what we think and know, why we’re right, and why the other person clearly is wrong. Inquiry tends to go out the door. We’re often more committed to getting our way than to getting new information that could sway us (or, heaven forbid, reveal that we were wrong).
When you hear your colleague asking you questions like, “What do you think I’m not understanding here?” or “What would you like to see happen?” or even prompting you with “Tell me more,” thank him for being curious.
And if he also really listens to your answers, thank him again.
A conflict doesn’t have to hurt people’s feelings or slow down productivity. In fact, a conflict where both people care about the relationship as much as the outcome can be a catalyst to interpersonal and organizational progress.