A: If Payless told you that you didn't have to pay for your GPS, then you shouldn't have paid for your GPS.

But before we get to your navigation system, let's talk about pricing. Your rental car was a bargain, at less than $10 a day. The GPS, at $11 a day, was not a deal. Payless has embraced an airline pricing model where it offers an attractive “base” price and then adds on fees that can make your rental more expensive than a full-service car rental agency's vehicle.

I'm not a fan of that kind of pricing because it gives you the impression that the car is cheap, when often it is not. If you want to do something like fill the tank with gas or add a car seat, you're suddenly paying twice as much for your wheels. Tricky, isn't it?

Now, some people claim that this is the free market at its finest, that you have a choice when it comes to bringing your own GPS or renting a toll transponder. If you bring your own, you can save money, and the car rental company gets to advertise a really low rate. But look at your situation: You needed a navigation system, and Payless made you pay more for it — a lot more.

Making matters even worse, a representative told you that you wouldn't get charged for the GPS. Then Payless charged you. Come on!

To avoid something like this, you should always get the offer in writing. I asked for your paper trail, and you showed me a receipt that said you wouldn't be charged for a GPS. That's a slam-dunk case if I've ever seen one. A brief, polite appeal to one of the executives at Payless would have done the trick if the company didn't agree to what it had already agreed to both in writing and verbally. I list their names, numbers and email addresses on my advocacy site: elliott.org/company-contacts/payless-car-rental.

This case has an unusual resolution. I asked you if I could review the correspondence between you and Payless. You said you hadn't yet emailed the company, so then you did. Payless agreed to refund the $187 minus a hefty $50 cancellation fee. Although I felt that the fee was high and was willing to ask Payless to waive the charge, you indicated that you were happy to get some of the money back and decided to let it go.

I'm happy that Payless finally kept its word — more or less.

Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of “How to Be the World's Smartest Traveler.” You can read more travel tips on his blog, elliott.org, or email him at chris@elliott.org.