Diverting technology’s
Constant barrage now unwelcome at work, home
“Literally, the only electricity we use is one lamp,” he says.
Faced with a deluge of text messages, social-media updates, emails and other distracting alerts, tech executives, entrepreneurs and rank-and-file workers in Silicon Valley are trying to limit their use of the gadgets and digital services they helped create. The efforts show how the industry is grappling with its own concerns about the attention-sapping effects of the smartphone age. A survey released this week by Microsoft Corp., the largest workplace software maker, acknowledged that new digital technology can make businesses less productive.
“It definitely took a long time and much misery before I figured out where to draw the line,” said Joe Hewitt, who led Facebook’s early efforts to put the social network on mobile phones. Hewitt said he used to fall into internet rabbit holes, debating people online and scrolling through Twitter. Now he mutes all but the few friends on Facebook who share his interest in gardening, and he rarely posts anything outside the occasional Instagram picture of a home-grown fig or artichoke.
Some employees of Alphabet Inc.’s Google use software called In Box When Ready. Downloadable for the Chrome browser, the program lets people schedule “lockouts” so they can’t access messages during certain periods. It also hides notifications of new emails except for specific periods of time, removing the temptation to dive into a growing backlog. The tool also provides feedback about how much time a person is spending writing and reading messages, versus targets they set. “I’m using Inbox When Ready to protect my focus,” the emails say below user sign-offs.
At Facebook, wood-working and analog art-making areas at the headquarters campus give employees the chance to step away from screens. In San Francisco, Facebook co-founder Dustin Moskovitz, now running the business software company Asana, encourages younger employees to turn off notifications on their phones. Rudin of Indiegogo only checks email during designated times, limiting his messages to quick exchanges. Anything that takes longer he does in person or over the phone.
Alexander Ljung, the co-founder of SoundCloud, says he turns off all notifications on his phone outside of a messaging app that few people can reach. Thomas Meyerhoffer, a former Apple industrial designer, also blocks alerts on his phone and moved all apps off his iPhone X home screen. Among friends and colleagues, Meyerhoffer said conversations about the consequences of technology are common. Google searches for “smartphone addiction” hit an all-time high in January.
“There is an increasing awareness,” said Meyerhoffer, who now designs surfboards and co-founded the door-lock company Latch. “Every single person from every kind of occupation is talking about this.”
There’s a growing body of evidence about the harmful effects of social media and smartphones, particularly on younger people. A recent report by researchers at San Diego State University and the University of Georgia concluded teens who spend more time online are less happy than those who spend time on other activities. Another report by Facebook’s own researchers last year found people who passively scroll through posts felt worse afterward. A group of pediatric and mental health experts is lobbying Facebook to discontinue its Messenger Kids app.
Meanwhile, prominent figures in the technology industry are criticizing companies like Facebook. Sean Parker and Chamath Palihapitiya, former Facebook executives, have said the product is addictive and harmful to mental health.
The warnings are beginning to reach boardrooms, too. Apple investors Jana Partners and the California State Teachers’ Retirement System recently asked Apple to study the harmful effects of smartphones on mental health and offer more protections for children. A Facebook shareholder is pushing its board to create a risk committee that will study the potential financial harm to Facebook if its product leads to depression or other mental health problems.
“The technology industry is reaching the point where they will need to put more resources into addressing the negative externalities of their products and services,” says Jonas Kron, senior vice president at Trillium Asset Management, the Facebook investor lobbying for the risk committee.
As “mindfulness” enters the Silicon Valley lexicon, the urge to unplug is creating new business opportunities. Digital detox retreats where people spend several days without technology are increasingly popular among tech workers, as is meditation. Jack Dorsey, the CEO of Twitter and Square Inc., recently finished a 10-day silent meditation that strictly prohibits any communication.
Tony Fadell, the former Apple executive involved in the creation of the iPhone, said he experienced the distracting effects of the device almost immediately after its 2007 release. Most employees at the company didn’t use Blackberries or other pre-iPhone smartphones, meaning email was limited to certain times of the day. Messages outside work hours were rare. “When the iPhone hit, you couldn’t stop the stream of emails because the devices were always on people,” Fadell says. He thinks companies should block employees from sending and receiving emails during non-work hours.
The technology industry needs to own up to the addictive qualities of its creations and add new safeguards that make it easier for people to put away their phones, Fadell said. Apple and Google, owners of the two largest smartphone operating systems, should offer apps that break down smartphone usage — time spent reading and writing texts, in apps such as Facebook, browsing the web, writing emails — similar to how their health apps show steps walked or hours slept each day, Fadell said.